Please enter the details of the Member(s) you with to submit a complaint about.

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The Member will be advised that you have made the referral. We will send a copy of the complaint and any future correspondence from you in relation to the investigation to the Member concerned. If you have any concerns about any information or your contact details being shared with the Member, please contact disciplinary.enquiries@actuaries.org.uk

Complaints will first be assessed to determine whether or not they should be accepted for investigation. Complaints are assessed on the following criteria:

• whether the complaint could amount to misconduct if the facts are proven; and/or
• whether there is a reasonable prospect of proving the matter giving rise to the complaint; and/or
• whether the matter giving rise to the complaint should be considered by another body and/or court before being reassessed. In particular, if the matter you wish to complain about concerns allegations of criminal conduct, you should ask the police (or other relevant authority) to investigate it first.

Under the Disciplinary Scheme you do not have a formal role and are not a party to the process. When a complaint is made about a Member, the IFoA takes over the complaint and investigates it. We may ask you to provide more details about the complaint and relevant documentation in order to assist our investigation, however, it is up to us as to how to manage the investigation. In making a complaint against a Member you accept that the IFoA will decide how to best investigate the matter.